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There were 8 questions found in this category:

  1. 9.0Windows 7, Windows Vista, Windows XP
    Why doesn't the Anti-Virus completely remove some infected files from my computer?
    Problem: I've deleted the virus, but a TELUS security services Anti-Virus dialog box appears to info...
     
  2. 9.0All OS
    I suspect that there is viruses on the computer that is not detected by the Anti-Virus. What should I do?
    Problem: I suspect that there is viruses on the computer that is not being detected by the Anti...
     
  3. 11.0All OS
    How to I use TELUS security services in Rescue Mode
    Rescue Mode is a TELUS security services feature that allows you to scan and disinfect all existing ...
     
  4. 10.0 11.0 9.0Windows XP
    Why did the Real-Time virus protection detect a virus that Scan Now did not?
    Problem: The real-time virus protection detected a virus but when I perform a manual scan, it wasn't...
     
  5. 10.0Windows 7, Windows Vista, Windows XP
    How do I run an Anti-Virus scan?
    Question: How do I run an Anti-Virus scan?Solution #1:You can run a full Anti-Virus/Anti-Spywar...
     
  6. 10.0Windows 7, Windows Vista, Windows XP
    How do I schedule an Anti-Virus scan?
    Question: How do I schedule an Anti-Virus scan?Answer: To schedule an Anti-Virus scan:Open TELUS sec...
     
  7. 10.0Windows 7, Windows Vista, Windows XP
    How do I prevent files from being scanned by the Anti-Virus service?
    Question: How do I prevent files from being scanned by the Anti-Virus service? Answer: To add a...
     
  8. 10.0Windows 7, Windows Vista, Windows XP
    I am trying to launch a Anti-Virus, Anti-Spyware or Proactive Protection scan and it does not start. What should I do?
    Question: I am trying to launch a Anti-Virus, Anti-Spyware or Proactive Protection scan and it does ...
     


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