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Why can't I browse when TELUS security services is running and the Firewall is enabled?

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Problem: I can't browse the Internet when TELUS security services is running.

Cause: The Firewall can be configured to block programs from connecting to the Internet. If it was accidently configured to block your Browser, you will not be able to access the Internet.

Resolution: Verify that the Browser is not blocked by the Firewall.

Verify Firewall Internet Access Rules.


1. Open TELUS security services.
2. Click Firewall then Internet Access Rules.
3. If Internet Explorer or your Browser appears in the list, make sure there is a green check mark beside it and not a red X.


If there is a red X, you can change the rule by clicking the grayed check mark beside it.

 


Date Revised:
21-Oct-13

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