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- This article applies to version : 10.0 11.0 9.0
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After reformatting my computer and reinstalling TELUS security services, I am unable to activate.

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Problem: I recently reformatted my computer and reinstalled TELUS security services. However, I am unable to activate and get a Copy Protection Fault error message.
Cause: Reformatting the computer will change the identification that the TELUS security services activation servers use to remember you. Therefore, when you try to activate, it appears as though a different computer is trying to use an additional license. The Copy Protection Fault will appear when you try to use more licenses than your subscription allows .
Answer: Wait  6 hours then try to activate again. Once a Copy Protection error appears, you must wait 6 hours for the computer identification to clear. Once the time has elapsed, you will be able to activate on any computer.

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