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- This article applies to version : 10.0 11.0 9.0
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I can't send email when TELUS security services is running. What should I do?

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Question: I can't send email when TELUS security services is running. What should I do?

Cause: The Firewall can be accidently configured to block your email software

Resolution: Verify that your email program is not blocked by the Firewall Internet Access Rules

To verify Firewall Internet Access Rules:

  1. Open TELUS security services.
  2. Click Firewall then Internet Access Rules.
  3. If your email program appears in the list, make sure there is a green check mark beside it and not a red X.
  4. If there is a red X, you can change the rule by clicking the grayed check mark beside it. You may also delete the rule by selecting it and clicking Remove Program.

If the problem remains, reset the Firewall to default settings.

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