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- This article applies to version : 9.0
- This article applies to All OS
When I launch TELUS security services I get the following error message:"TELUS security services was unable to load a required security driver [SKT]. The Diagnostic Utility may be able to fix this problem". What should I do?

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Question: When I launch TELUS security services I get the following error message:"TELUS security services was unable to load a required security driver [SKT]. The Diagnostic Utility may be able to fix this problem". What should I do?

Answer: If the Diagnostic Utility repair did not resolve the issue:

  1. Open Command Prompt.
  2. Go to C:\program files\InstallShield Installation Information\
  3. Type sktinstall32.exe remove (sktinstall64.exe if it's a 64-bit operating system)
  4. Type sktinstall32.exe install (sktinstall64.exe if it's a 64-bit operating system)
  5. Try to launch TELUS security services.

If this solution fails:

  1. Open Command Prompt.
  2. Go to C:\program files\InstallShield Installation Information\
  3. Type sktinstall32.exe remove (sktinstall64.exe if it's a 64-bit operating system)
  4. Go to Control Panel.
  5. Click Add Hardware.
  6. Click Next.
  7. Select "Yes I have already connected the hardware" checkbox, then click Next.
  8. Under Installed Hardware, select the last option: Add a new hardware device. Click Next.
  9. Select "Install the hardware that I manually select from the list (Advanced)". Click Next.
  10. Select Show all devices. Click Next.
  11. Click Have Disk.
  12. Click on the Browse button, then navigate to the InstallShield folder.
  13. Select the rp_skt32.inf file. (rp_skt64.inf if it's a 64-bit Operating System)
  14. Click on Open and complete the installation.

Date Revised:
18-May-10

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