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- This article applies to version : 10.0
- This article applies to All OS
I experienced issues with Windows Media Player streaming media since I installed TELUS security services. What should I do?

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Error: Windows Media Player encountered a problem while playing the file.


  • Streaming Media cannot be paused while playing.
  • Streaming Media cannot play after being paused.

Solution: To resolve this issue, please install the hot fix below,

  1. Log on using a Windows account with Administrator privileges.
  2. Download the hot fix  to your Desktop.
  3. Double-click the file and extract it.
  4. Select I accept the terms of the license agreement, then click Next.
  5. Browse through the readme file, then click Install.
  6. Click OK when a warning window appears.
  7. An “Installation successful!” message should appear after installing the hot fix.

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