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Why are some safe email attachments being deleted?

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Problem:  TELUS security services Anti-Virus is deleting safe attachments with special characters

Cause:  The TELUS security services Anti-Virus was not properly recognizing the special character in the attachment filename and was removing the file..

Resolution:  Please update to the latest version of TELUS security services to resolve this issue.  The email engine now properly identifies attachments with special characters as safe.


Date Revised:
07-Sep-11

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